Refund & Cancellation Policy

This policy explains how refunds and cancellations work for purchases from ZOLO IT & RESEARCH PVT LTD ("ZOMAGS", "we") through the ZOMAGS Marketplace. It sits alongside our Terms of service. Prices are in Indian rupees.

Plugins

• Plugins are bought per seat, and you can return some of your seats or all of them.
• Within 15 days: if your payment was confirmed 15 days ago or less, the seats you return are refunded in full, automatically.
• After 15 days: our staff review the request. An approved refund is paid back through the same payment channel you paid with. If a request is declined, your seats stay as they are.
• The 15 days are counted from the day your payment was confirmed, not from the day a plugin was installed.
• If you bought seats more than once, the most recent seat purchases are returned first and your original purchase last. Each purchase is judged on its own date, so one refund can be part automatic and part reviewed.
• A seat top-up is refunded at what you paid for it. We don't recalculate it for the time left.
• An order that cost nothing has no money to return, but its seats can still be returned.
• Renewals are refunded by our team, as a percentage that we choose. Your licence then goes back to the expiry date it had before the renewal. If that date has already passed, the licence ends at once.

Platform plans

• Platform plans aren't part of the plugin refund process above. They have no seats, so our team refunds them by hand through the payment gateway.
• Our staff can start a plan refund through the same payment channel you paid with, as long as no plugin is active on that installation. If any plugin is active, the plan can't be refunded.
• To ask for a plan refund, contact us through support with your order details.
• When you upgrade a plan, the unused part of your current plan is counted towards the new one. Any value left over is given back to you as a single-use plan credit code that works on plan purchases only.

How to request a refund

• Plugins: the account admin of your ZOMAGS platform asks for the refund from inside the platform, choosing the plugin and how many seats to return.
• The seats are then released on your platform. You have 3 days to release them; if they aren't released in time, the request is cancelled and nothing is refunded. You can withdraw a request any time before the seats are released.
• Only one refund request can be open for a licence at a time, and only an active licence can be refunded.
• If a licence was paid in more than one currency, contact us and we will refund it for you.
• Platform plans and anything else:contact us.

What happens to your licence

• Refunded seats are taken off your licence and off the platform that asked for the refund.
• When the last seat is refunded, the licence ends and the plugin is removed from every platform you run. A licence that has ended can't be renewed; you would buy the plugin again.
• We issue a credit note for each refund.

Cancellation

• You can cancel a plugin subscription. The licence ends straight away and the plugin is removed from all of your platforms.
• The unused part of your term is refunded through the same payment channel you paid with. Our staff process the refund, so it is not automatic or instant. Contact us to ask for it.
• Nothing renews on its own. A plugin or plan runs for its term and then ends unless you renew it. We warn you by email in the last 7 days before a plugin subscription ends.
• You can stop using ZOMAGS at any time.

Refund timing

• We send the refund back through the same payment channel you paid with. How long it then takes to reach you depends on the time your bank or payment provider takes.
• If the gateway can't complete a refund, our team is alerted and can retry it.

Contact & grievances

Questions about a refund or a cancellation: use Contact or write to support@zomags.com. If you're not happy with the answer, the Grievance Officer below handles complaints.